Items purchased online, including SALE items, will be accepted for exchange as long as the request is made within 7 days of receiving your items. Exchange requests should be emailed to firstname.lastname@example.org as soon as possible. A confirmation email will then be sent to you to proceed with the exchange. We regret that refunds cannot be accommodated.
Items for exchange must be in new condition with all the original product tags attached. They must not have been washed, perfumed, worn or altered.
Items must be returned to MEV within 14 days of receiving the merchandise to be eligible for exchange. For items received after this time period, we reserve the right to deny the exchange. All shipping and handling charges are non-refundable and MEV will not be responsible for lost returns. Customers will need to bear the cost of returning an exchange item back to MEV, and the returned item(s) must be shipped via traceable, insured mail or a recognised courier.
Customers have the choice to meet in Central (or other mutually agreed location) for direct exchange or ship the item(s) with the receipt to the designated SF Express outlet (address and contact details will be provided in the exchange confirmation email).
Qualifying items may only be exchanged once.
For replacement items of lower value, the excess amount will be forfeited. For replacement items of higher value, a top-up payment will be required.
MEV reserves the right to refuse any exchanges that do not meet any of the above conditions. In the event of a dispute, MEV’s decision is final and conclusive.